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Customer Relation Management (CRM) is the use of software to drastically improve the satisfaction of your customers. CRM offers a number of advantages that will help you identify, understand, and assist your clients. With more information stored on clients you’re able to provide an elevated and more tailored service. 3 out 4 consumers say they’ve spent more with a company or brand because they had a positive experience. By saving the nuances of each individual client, you’re able to better prep for their next visit. Being able to cater your service to specific clients improves retention and reduces the likeliness of clients leaving as much as 27%.
theCut offers a growing suite of CRM features that give barbers the ability to connect and build with their clients. Barbers can use a digital note pad recording reminders, allergies, and random details on each client. If there’s an urgent need to contact a client about an upcoming appointment, you have the ability to call or text if there’s a connected contact number . You can also block or delete clients if needed and view a history of all activity with every client.
The more you know about your customers, the better you’ll be able to provide them with the kind of positive experience that really pays off. To do this, you need to move beyond the sticky notes and disorganized notebooks, and start using advanced organizational technology that can accurately quantify and categorize data for easy future reference. Thanks to NOTES, this all becomes a possibility, it allows you to store a vast list of customer details and any important information regarding them. So no matter who it is that is sitting in the chair, you’ll have actionable information instantly available. This will result in less wasted time for clients and barbers.
Today, NOTES supports storing text. Soon, you’ll be able to store images of haircuts for specific clients. This way you’ll know exactly how the client likes it without them saying a word.
Once a new customer books an appointment with you, they become added to your client list automatically. Clients can add you to their barber list however, they won’t show up in your list unless they book an appointment. By default, available to you is the first and last name provided by each client. You can then link a client with a contact in your phone’s address book. This imports the clients phone number giving you an additional way to connect with clients.
With every appointment comes a chat feature to have meaningful conversations on specific appointments. However, if there’s ever an urgent need to contact your client, you’ll have the ability to call or text them directly after you've linked a contact. The action bar on the clients profile gives barbers the option to reach out as needed.
The action bar also includes buttons to block or remove clients from your list. If clients commit several no call no-shows or if they don’t respect you or your time, you have the ability to block them from booking with you. Your profile will still be available, however, when attempting to book they’ll see no availability. You can also delete them from your list entirely.
Your time is valuable, but so is your customers’ time. And, should your customers experience a problem that needs resolution, they’re going to be unhappy unless that problem can be taken care of quickly. With theCut, if a customer ever reaches out after a cut, you’ll have access to the past activity concerning appointments, services, and anything else that might pertain to their hair care experience. In many cases, armed with past information and history, you will be able to assist clients within the first few minutes.
Encouraging clients to spend more is a challenge for any business. Booking more appointments is never as easy as just getting a long client list. The best CRM systems are designed to take the burden of many of these behind the scene tasks off your shoulders thanks to the magic of automation. theCut will soon send automatic push notifications to clients when it’s time for their next cut.
Lack of data should not be the reason you cannot succeed as a barber. theCut will soon provide a suite of tools for barbers to analyze their clients. CRM systems store information in one place which leads to improved analyzing of the data as a whole.
Having an intuitive CRM tool helps you provide better service to your clients. theCut allows you to view messages, appointments, and service details in one easily accessible place. You can store NOTES on each client who books an appointment, noting any special nuances to their haircut. After clients have been added to your digital rolodex, you can link a contact from your address book to enable the ability to call or text your client. If you ever want to manage your client list, you can block or delete clients from your list. We also provide a complete booking history for every client in your client list. Soon we’ll automatic more push notifications to your clients and provide additional data & reporting tools.