At theCut, we build technology for the culture. We’re shaping up the barber shop experience, building tools that empower and embolden people to live their best lives. With over 14 million appointments booked, a community of tens of thousands of barbers, and over 1.5 million users, we are the go-to platform for barber shops.
We welcome people from all backgrounds who want the opportunity to create a future where everyone looks and feel their best. We're building a culture that's different from the typical startup, one that resonates with all of the things that are synonymous with urban barbershop culture - sports, music, community, pop culture, etc. If you’re curious, passionate, collaborative, and want to join a culture that challenges you to be the best you, come work with us, and let’s inspire confidence and clean cuts, together.
At theCut, our crazy growth has been fueled by word of mouth. An incredible experience with both the product and our customer support have been key in building this community. theCut is looking for a sharp, highly motivated individual to join as a Customer Support Specialist. You'll be responsible for managing support request, onboarding barbers, and scaling support processes. As a Customer Support Specialist you bridge the gap between customers and product and engineering by triaging bugs and flawed user experiences. The ideal candidate is passionate about the customer’s experience and is an advocate for theCut community. We're looking for someone motivated to go above and beyond for our community members to instill trust in theCut. Ideally you are technically minded, customer centric, and exceptionally driven. If you’re highly analytical, resourceful, can communicate complex ideas with ease, and are a creative solution finder, then we’d like to talk to you.
theCut is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. theCut does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. theCut also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. theCut adheres to all relevant state laws and local ordinances, and its internal policy, theCut will also consider for employment qualified applicants with arrest and conviction records.