Program Manager

At theCut, we build technology for the culture. We’re shaping up the barber shop experience, building tools that empower and embolden people to live their best lives. With over 28 million appointments booked, a community of tens of thousands of barbers, and nearly 3 million users, we are the go-to platform for barber shops.

We welcome people from all backgrounds who want the opportunity to create a future where everyone looks and feel their best. We're building a culture that's different from the typical startup, one that resonates with all of the things that are synonymous with urban barbershop culture - sports, music, community, pop culture, etc. If you’re curious, passionate, collaborative, and want to join a culture that challenges you to be the best you, come work with us, and let’s inspire confidence and clean cuts, together.

THE ROLE

At theCut, our crazy growth has been fueled by word of mouth and an incredible product supported by a world class team. We're hiring our first business Program Manager to help us continue bringing the premier barbershop experience to the masses. The plan is to go from tens of thousands of new users to millions, so you'll need to be a top notch problem solver, quick on your feet, and a world class executor. We'll be entrusting you to add some structure to the organized chaos that is a startup.

THE RESPONSIBILITIES

• Planning the program management framework for growth teams & initiatives
• Define, manage, and communicate regarding the performance of the key programs with OKRs, etc.
• Track progress of the initiatives, provide updates as needed, and drive accountability among stakeholders (e.g. hiring managers, functional leaders, Recruiting team, etc.)
• Managing risks, issues, and taking corrective measurements on key programs
• Coordinating cross dependencies between internal and external teams
• Turn support data into actionable product, support, and operational improvements
• Managing and utilizing deliverables across programs
• Managing stakeholders' expectations & communication
• Aligning the deliverables (outputs) to the program's "outcome"
• Managing the program management documentation & deliverables such as the program charters, timelines, RACI charts, and communication plans
• Drive continuous efforts to improve growth infrastructure and processes

WHAT WE'RE LOOKING FOR

• Bachelor's degree preferred but not required
• 5+ years of technical recruiting experience
• Operate with an incredible sense of urgency while not compromising on attention to detail
• Demonstrated ability to juggle competing priorities
• Excellent team player while also being a self-starter
• Experience in a fast-paced, hyper-growth environment
• Experience helping organizations scale  
• Ability to follow legal guidance and balance requirements in striving for the best user experience
• Demonstrated success in uncovering data to inform customer-oriented decisions
• You or someone you know uses theCut
  
  

BENEFITS

• Great medical, dental, and vision insurance options
• Student loan repayment plan
• 401(k) plan to help save for your future
• Unlimited paid time off
• Health and wellness stipend
• Free lunch and snacks
• Free company swag
• Free haircuts through theCut

theCut is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. theCut does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. theCut also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. theCut adheres to all relevant state laws and local ordinances, and its internal policy, theCut will also consider for employment qualified applicants with arrest and conviction records.