Often we find that the below steps resolve many of the issues barbers face with their card reader. Try them.

STEP ONE: SET UP YOUR CARD READER

STEP TWO: CHARGE & POWER CYCLE YOUR READER

• Check for physical damage to the reader.
• Ensure the reader is charged by plugging it into a wall outlet. Note: keep your reader charged at all times. We recommend plugging it up when you're not cutting or overnight, whichever is easiest for you.
• Allow the unit to charge for 30 minutes and attempt to turn it on by pressing the power button for a few seconds.
• If the status lights do not turn on after the power button is pushed once, try a different power outlet to charge the device.
• Use a paperclip/safety pin to reset the device using the reset button located at the back of the reader, near the USB port. Wait a couple of minutes and attempt to power on the reader again.

STEP THREE: UPDATE THE APP ON YOUR DEVICE

• Ensure theCut app is up-to-date.
• Go to App Store and search theCut.
• Go into theCut's app page where you should see either “Open” or “Update”. If it says “Update”, press that to ensure you’re on the latest version.
• Ensure the Card Reader is up-to-date. If there is an update available for the reader, you will be prompted to update when you attempt to connect the reader.
• Close theCut app and reopen.
• Press the Reset button on the back of the reader using a paperclip/safety pin.
• A successful reset is indicated by the Reader’s lights turning back on and beeping 3 times.
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STEP FOUR: CONTACT US

If after completing the above steps, your card reader still doesn't function properly, please contact us for assistance. Please include as much information about your issue as possible. Photo are helpful as well.

All requests will be addressed within 24-48 hours.