Transaction fees

We will attempt to charge your payment method on file at the beginning of each billing cycle. If for any reason we are unable to successfully charge the payment method you have on file, you will be notified to update and verify your payment method. We will retry charging the payment method on file throughout the week. If it continues to fail, your account will be downgraded to LITE. You can upgrade back to PRO at anytime by visiting the Subscription Portal.

If you've activated your PRO subscription by putting a payment method on file, you will get charged at the end of your trial. Having an active payment method ensures that you and your clients still get the same great experience.

If you decided not to continue using PRO by not putting a payment method on file, you’ll automatically be downgraded to LITE. Your account will be hidden from search results and your clients will no longer be able to book with you. You can upgrade back to PRO at any time.

If you are a barber looking to focus more on your craft, spend less time managing your business, and gain potential new clients, we highly recommend PRO. If you are just looking to keep your schedule organized, you can start off with LITE. Check out our pricing for a more detailed list of features.

After the free 30 day trial, there is a $20 monthly subscription fee for barbers who wish to continue using PRO. If you downgrade to LITE, there are no monthly fees.

The app is free to download and use for clients. Clients may be charged a service fee for any payments made through the app.

The app is free to download and use for barbers. You will automatically get 30 days of PRO for free. After your trial ends, you can subscribe to PRO for a $20 monthly subscription fee. Otherwise, you may continue to use LITE for free.

As soon as you sign up for theCut, your free PRO trial begins. You'll have access to all of the PRO features to grow your business. No payment information is required. In your settings, you can manage your subscription at any time, and see how many days left in your trial. Once you've decided that you would like to continue using PRO, you can activate your subscription by putting a payment method on file. You will not get charged until the end of your trial. If you do not put a payment method on file, you will be downgraded to LITE at the end of your trial. You may also downgrade to LITE at any time during your trial.

You can manage your subscription from the Subscription Portal. You'll be able to view your past/upcoming payments, change your subscription, and update your payment method.

If you're currently on the PRO free trial, all you have to do to continue using PRO is put a payment method on file. You will get charged at the end of your trial.

If you're on LITE, you can upgrade to PRO at anytime. You will be asked to provide a payment method and you will be billed for your first billing term.

You can make these changes from the Subscription Portal.

You can pay for your subscription using a valid credit/debit card. You can add/update your payment method from the Subscription Portal.

You can change your plan to LITE at anytime:

• If you're currently on the PRO free trial, your account will get downgraded immediately.
• If you're on PRO and you've already paid, your subscription will be cancelled. You will still have access to PRO until the end of your billing cycle. Your account will automatically be downgraded to LITE at the end of your billing cycle.

You can make these changes from the Subscription Portal.

Barbers active on theCut who belong to a barbershop where multiple Barbers are using theCut are eligible for discount pricing on theCut PRO. Barbers will receive theCut PRO for $10 a month.

• Must have at least 5 active barbers at their shop/location

To remain eligible for the discount, shop owners/managers must continue to maintain at least 5 barbers in the location. If barbers leave or change locations, you must notify theCut immediately to reflect the changes. If you’re interested, let us know, and we’ll move forward. Send us an email at billing@thecut.co.

If you process a large number of Mobile Pay transactions every month, we’ve got a solution for you. Barbers active on theCut who hit specific processing targets are eligible for discount pricing on theCut PRO.

To be eligible for 50% off PRO:

• Must have processed 25 transactions in the last 30 days.
• Must have processed 75 transactions in the last 3 months.
  

To be eligible for FREE PRO:

• Must have processed 50 transactions in the last 30 days.
• Must have processed 150 transactions in the last 3 months.
  

To remain eligible for the program Barbers must continue to process above the Mobile Pay threshold. At anytime a barber can be removed from the program if they fall below the 25/50 transactions a month. Send us an email at billing@thecut.co and we’ll get you taken care of.