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This means that we were unable to verify your identity with the information you provided.

Here are some things to keep in mind as you retry:

• Make sure you're entering your own legal name, home address, and email address into the personal information fields. It's important not to enter your business information here.
• Even if you're registering your business, you'll still need to enter your personal Social Security Number when prompted. If you only provided the last 4 of your Social Security Number in your previous attempt, try providing the full Social Security Number.

If you haven't received your funds within the timeframe for your deposit method, reach out to us at support@thecut.co and we'll get to the bottom of it. But first, make sure you’ve completed the appointment booked with Mobile Pay.

You have to go through the Checkout process and tap ‘Complete’ on an appointment in order to begin processing the transaction. Completing the appointment tell us that the client had shown up and received a haircut which then triggers the transaction. We recommend you do so while the client is still in the chair in case the transaction fails to process (insufficient funds, inactive card, etc.)

The number one cause of this is incorrect banking information. Update your deposit method with the correct banking information to resolve this issue.

Mobile Pay makes handling credit card transactions simple and easy. Enabling Mobile Pay as a barber allows clients to tip and pay for their appointments while booking.

We preauthorize every appointment booked via Mobile Pay as a way of ensuring there is enough money on the card for the appointment that was booked. Preauthorizations aren't actual charges, they're more like a hold and become expired/voided after sometime or if the appointment is declined/cancelled or completed as In-Shop (cash).

A 2.75% processing fee applies to all payments made through the app. In addition, clients are charged a $0.95 processing fee for appointments booked with Mobile Pay.

Verifying your personal information usually takes less than a minute, but can take up to 48 hours in specific cases.

Standard Deposits (1-2 Business Days)

Standard deposits are automatically made Monday-Friday to your connected bank account via ACH. Transactions processed over the weekend will be deposited on Monday. Bank holidays may delay deposit schedules. Deposit times may vary depending on your bank’s processing speeds.

Instant Deposits

Instant deposits must be initiated manually. You must have a supported debit card on file. You should see funds transferred via instant deposit in your account within a few minutes.

If the amount disbursed to you through Mobile Pay is more than $20,000 and you have conducted more than 200 transactions, we will to send you a 1099-K form during tax season. However, you can reach out to us at support@thecut.co and we can prepare and income report detailing all of your transactions processed through the app.

You can track your Mobile Pay transactions in the Settings tab of the app under Mobile Pay. You can also contact support@thecut.co to request a detailed income report. We are working on a way for you to generate this from within the app.

Go to Settings >

Clients are not charged until after the time of their appointment once the barber completes the checkout process, though we do place a pre-authorization hold on the clients card to ensure the funds are available. These pre-authorizations are valid for 7 days.