MOBILE PAY

Mobile Pay is a way for clients to pay and tip for services directly through the app.

BARBERS

To begin accepting payments through the app, enable Mobile Pay from your profile or the settings tab. Once you have provided all of the required information, there is a verification process before we can successfully enable Mobile Pay for your account. This process typically takes a few minutes, though it may take longer in the case that we need to conduct further verification. We will email you if that is the case. Once you have been verified, clients will be able to pay through the app when booking an appointment. To prevent clients from being falsely charged, you must manually complete the appointment through the app for the transaction to be processed.

Deposit Methods 

ACH Direct Deposit: Funds are transferred directly into your bank account in 2-3 business days. You must provide your bank account and routing number. Direct deposits can only be made into Checking accounts. Savings accounts cannot be used to accept deposit transfers.

Venmo: Funds are transferred into your Venmo account in 1 day. You must provide either the email or phone number associated with your Venmo account. 

Fees

We charge a payment processing fee of 2.95% for all Mobile Pay transactions. The fee amount is subtracted from the transaction total before it is deposited into your account. 

Refunds and Transaction Issues

To mitigate refunds and transaction issues, you are required to manually complete the appointment for the client to be charged. We recommend that you do this after you've completed your services and while the client is still present. If there is a problem processing the transaction, ask the client to verify their payment method. Once the client has updated their payment method, try completing the transaction again. If the problem persists, contact us at support@thecut.co Refunds are handled on a case by case basis. If you believe you are in a situation where a refund is appropriate, please contact us at support@thecut.co and we will work with you to resolve the issue. 

Tax Information

If the amount disbursed to you through Mobile Pay is more than $20,000 and you have conducted more than 200 transactions, we are required to send a 1099-K form during tax season. However, you can reach out to us at support@thecut.co and we can prepare and income report detailing all of your transactions processed through the app.

Benefits

By letting us handle your transactions, you can spend more time doing what you do best and less time swiping cards. Clients tend to tip more when they pay with a card - they are not limited to just the change that they have. Also, keeping a record of your income gives you greater financial freedom. 

Updating Your Information

If you need to edit your Mobile Pay information, please reach out to us at support@thecut.co

CLIENTS

No more last minute trips to the ATM. No more ATM fees. No more fumbling for cash after your haircut. Avoid that awkward moment as you tip your barber by easily paying and tipping through the app. When booking an appointment with a barber that accepts Mobile Pay, you will be given the option to add a payment method. You may also update your payment method information from the settings tab. Your active payment method will be charged once the barber has completed the appointment.

Payment Methods

All major credit and debit cards are accepted through Mobile Pay. If your preferred payment method is not accepted, contact us at support@thecut.co and we will see if we can make it happen.

Fees 

A service fee of $0.95 will apply to any payments made through Mobile Pay.