FAQs

GENERALACCOUNTBARBERSCLIENTSPRICINGMOBILE PAY
If you have any more questions, reach out to us at support@thecut.co

GENERAL

Is theCut available on iOS and Android?

Yes, the app is available for download on the iOS App Store and Android Play Store.

Can I use the app on tablets?

Sure! However, the app is optimized for iPhones and Android phones, so some parts may look a bit funny.

Are all barbers listed within theCut's directory?

The barbers listed on the app have all signed up and have been added to our database. If you don't see your barber on the app, invite your barber to join our community.

Where is my data stored?

Your data is stored securely on Amazon servers in the US.

Does theCut operate internationally?

theCut is available for download in the US, Canada and in US territories. We're launching soon in other countries.

How often do you add new features?

All the time. Our development team is hard at work and we release new features on a regular basis.

What happens if theCut goes down or the service is temporarily unavailable?

We do our best to make sure we are always up and available. If you're ever experiencing any unexpected issues or errors with theCut, reach out to us ASAP. Let us know what exactly you're experiencing. Send a screenshot if possible, and we'll get the problem squared away. All support emails should be sent to support@thecut.co.

Why am I not receiving notifications?

Make sure you have allowed theCut app to send you notifications to your device. This is found in the Settings of most devices.

Do I need to be good at technology to use theCut?

We’ve built theCut specifically for people who are not technology experts! theCut includes free, friendly customer support. If anything is unclear, just contact us at support@thecut.co.

What if theCut doesn't exactly meet my needs?

If you're interesting in using theCut, but our current service doesn't quite meet your needs, reach out to us! We'd be happy to talk about what potential solutions may exist. You can email us at feedback@thecut.co.

ACCOUNT

What if I forgot my password?

You'll notice a "Forgot Password" link on the log in screen of the app. Once you submit the email address associated with your account, we will email you a link to reset your password.

What if I forgot which email I signed up with?

Reach out to us at support@thecut.co. We can look up your account using some additional information.

How can I delete my account?

We're sad to see you go :( but if you must, reach out to us at support@thecut.co. Let us know what you didn't like and we'll send you on your way.

What if I accidentally signed up as a barber?

Email us at support@thecut.co with the email address you signed up with and we will change your account type for you.

What if I accidentally signed up as a client?

Email us at support@thecut.co with the email address you signed up with and we will change your account type for you.

BARBERS

How do I start using theCut?

Download the app and complete your profile:

  • Add your location and hours. This will allow clients to discover you and view your availability.
  • Add a profile picture and showcase your work. It's easier for clients to identify barbers with real pictures. Upload fresh pics to receive more bookings from clients.
  • Add your services. Create services to allow clients to book appointments. Combine multiple services into one (ex: Haircut + Beard) to make it easier for clients to book.
  • Enable Mobile Pay. Leave the wads of cash at home and have your funds deposited directly into your account. 
  • Invite your clients. Send a text to all your clients. Invite them to download the app and start booking with you today.
  • Request a shareable post/promotional material. Send us an email at promotions@thecut.co. We'll send you a shareable post that you can use to promote your profile on social media. Include your name and delivery address for promotional material for your shop.

Our growing community of clients will be able to discover and book with you immediately!

Does the shop owner need to approve useage?

You download and use the app on a barber to barber basis. All the barbers in your shop don't have to download the app. We allow you to showcase yourself and build your personal brand.

How do I find new clients?

Make sure to complete your profile by adding your address, hours, photos, services, and profile picture - then let us handle the rest. Our growing community of clients will be able to discover and book with you immediately.

Barbers with dope photos and great reviews get booked with the most. Be sure to have your existing clients review you on the app to get noticed more.

Can my clients rate and review me?

Definitely! Once they've completed an appointment with you, they will have the opportunity to leave a rating and review.

Can I create a custom link to share with my clients?

You can create a custom profile link that will direct clients to download the app and immediately display your profile after they sign up. You can find this option in the Settings of the app.

Do I have to confirm all appointments that get requested by clients?

By default, yes you do. This is to ensure that you are available during the date and time the client has requested.

If you rarely find yourself declining appointment requests, you can enable Auto Confirmation from the Booking Preferences Settings in the app.

Can I prevent clients from booking with me last minute?

You can set how far in advanced clients must book from the Booking Preferences Settings in the app.

Can I block off specific times or days for emergencies, vacation, or other reasons?

Yes you can. This is as easy as creating an appointment in you calendar. Your availability will be blocked off for any appointments that are created in your calendar.

Do I receive appointment reminders?

Currently, only clients receive reminder notifications 2 hours before their upcoming appointment. If you really think notifications would make your job a lot easier, let us know. Tell us how you think the reminders should work at feedback@thecut.co.

Can I contact my clients using the app?

You can send a message to all of your clients at once using the Client Blast feature.

We're working on an easy to use solution to message individual clients. It's coming very soon. Stay tuned! We've seen barbers work around this by adding their phone number in the "Line 2" section of their address.

Can I request marketing material for my shop?

Absolutely! Send us an email with your name and shop location at promotions@thecut.co and we'll be happy to send you a promotional package and a custom shareable post.

Will my clients see other barbers on the app?

Yes they will. However, when creating your profile, you can create a custom profile link that will direct clients to download the app and immediately display your profile after they sign up. Clients can also filter through search results by name.

Can I see other barbers on the app and book appointments?

Unfortunately, not at this time. If this is something that would make your job a lot easier, let us know at feedback@thecut.co.

What can I do with my list of clients?

You can send your entire list of clients a message with important updates or announcements using the Client Blast feature.

We have much more coming soon!

How can I allow clients to select multiple services?

There is no way to do this currently. However, there is a easy workaround that might work better. When setting up your services, combine multiple services into one (ex: Haircut + Beard). This will allow you to incorporate discounts for bundled services.

Can I use theCut as a student barber?

Absolutely! theCut is great for barbers just starting out. Track your progression from the start as you start your career. Showcase your best cuts from barbering college and let new clients find you.

Can I sell products through the app?

Coming soon! We're working on rolling out a suite of features to introduce a marketplace experience. Stay tuned! If your a grooming brand related to the industry and would like to get involved, hit us up at info@thecut.co.

Can I sync other calendars (Google, iCal, etc) with theCut?

Unfortunately not at this time. If you really think syncing calendars would make your job a lot easier, let us know at feedback@thecut.co.

CLIENTS

Will I receive a reminder for my appointment?

You will receive a reminder 2 hours before your appointment as long as you have enabled notifications for theCut app on your device.

Can I book appointments for myself and someone else?

You can book multiple back to back appointments if you need to. Just leave a comment when booking so that the barber knows who the appointment is for.

What if I can't make it to my appointment?

Be sure to cancel the appointment with your barber as soon as you can to avoid any cancellation or no-show fees.

Do I have to download the app to book an appointment?

Yes, we currently do not have a web version. This is something we are considering building soon.

PRICING

Is there a monthly fee?

No monthly fee!!!

Is theCut free for barbers?

The app is free to download and use for barbers.

Is theCut free for clients?

The app is free to download and use for clients. Clients may be charged a service fee for any payments made through the app.

MOBILE PAY

What is Mobile Pay?

Mobile Pay makes handling credit card transactions simple and easy. Enabling Mobile Pay as a barber allows clients to tip and pay for their appointments while booking.

As a barber, how can I receive my funds?

You can choose to have your funds deposited directly to your bank or to your Venmo account.

How long does it take for me to receive my funds?

If your deposit method is your bank account, it can take 1-3 days for your funds to reach your account. Transactions completed over the weekend typically get deposited on Monday or Tuesday. 

If your deposit method is Venmo, you should see your funds the same day or the next day.

Why haven't I received the funds from an appointment?

If you haven't received your funds within the timeframe for your deposit method, reach out to us at support@thecut.co and we'll get to the bottom of it.

The number one cause of this is incorrect banking information. If that's the case, once we've updated your account with the correct information, the funds will get deposited.

How can I update my Mobile Pay information?

If you want to update your Mobile Pay information, email us the new information at payments@thecut.co and we'll make the change for you.

How can I track the money I made from Mobile Pay?

We're working on a suite of features to improve the Mobile Pay experience and this is at the top of the list!

Does theCut provide any tax documents?

If the amount disbursed to you through Mobile Pay is more than $20,000 and you have conducted more than 200 transactions, we will to send you a 1099-K form during tax season. However, you can reach out to us at support@thecut.co and we can prepare and income report detailing all of your transactions processed through the app.

Is there a fee associated with Mobile Pay?

A 2.95% processing fee applies to all payments made through the app.

Why does it show that Mobile Pay is suspended?

For security purposes, in certain situations, we require additional information before we can fully enable Mobile Pay for your account. Usually, a copy/photo of your driver's license will do the trick. You can email it to us at payments@thecut.co. We will reach out to you if we need any more information.