FAQs

GENERALACCOUNTBARBERSCLIENTSPRICINGMOBILE PAY
If you have any more questions, reach out to us at support@thecut.co

GENERAL

Is theCut available on iOS and Android?

Yes, the app is available for download on the iOS App Store and Android Play Store.

Can I use the app on tablets?

Sure! However, the app is optimized for iPhones and Android phones, so some parts may look a bit funny.

Are all barbers listed within theCut's directory?

The barbers listed on the app have all signed up and have been added to our database. They’ve also entered a valid address for the barbershop they operate in. If you don't see your barber on the app, invite your barber to join our community.

Where is my data stored?

Your data is stored securely on Amazon servers in the US.

Does theCut operate internationally?

theCut is available for download in the US, Canada and in US territories. We're launching soon in other countries. Our Mobile Pay feature is only available to users in the US, for now.

How often do you add new features?

All the time. Our development team is hard at work and we release new features on a regular basis.

What happens if theCut goes down or the service is temporarily unavailable?

We do our best to make sure we are always up and available. If you're ever experiencing any unexpected issues or errors with theCut, reach out to us ASAP. Let us know what exactly you're experiencing. Send a screenshot if possible, and we'll get the problem squared away. All support emails should be sent to support@thecut.co.

Why am I not receiving notifications?

Make sure you have allowed theCut app to send you notifications to your device. This is found in the Settings of most devices.

Do I need to be good at technology to use theCut?

We’ve built theCut specifically for people who are not technology experts! theCut includes free, friendly customer support. If anything is unclear, just contact us at support@thecut.co.

What if theCut doesn't exactly meet my needs?

If you're interesting in using theCut, but our current service doesn't quite meet your needs, reach out to us! We'd be happy to talk about what potential solutions may exist. You can email us at feedback@thecut.co.

What features or updates does theCut plan on adding?

Here are some of the things, we’re working on now. If you have any suggestions for us, let us know at support@thecut.co.

  • Improved Mobile Pay Experience - Powered by Square
  • Social Media Integrations
  • Business Analytics
  • Widgets for iOS and Android
  • Recurring Appointments

ACCOUNT

What if I forgot my password?

You'll notice a "Forgot Password" link on the log in screen of the app. Once you submit the email address associated with your account, we will email you a link to reset your password.

What if I forgot which email I signed up with?

Reach out to us at support@thecut.co. We can look up your account using some additional information.

How can I delete my account?

We're sad to see you go :( but if you must, reach out to us at support@thecut.co. Let us know what you didn't like and we'll send you on your way.

What if I accidentally signed up as a barber?

Email us at support@thecut.co with the email address you signed up with and we will change your account type for you.

What if I accidentally signed up as a client?

Email us at support@thecut.co with the email address you signed up with and we will change your account type for you.

BARBERS

How do I start using theCut?

Download the app and complete your profile:

  • Add your location and hours. This will allow clients to discover you and view your availability.
  • Add a profile picture and showcase your work. It's easier for clients to identify barbers with real pictures. Upload fresh pics to receive more bookings from clients.
  • Add your services. Create services to allow clients to book appointments. Combine multiple services into one (ex: Haircut + Beard) to make it easier for clients to book.
  • Enable Mobile Pay. Get higher tips and direct deposits into your account. Track all of your payments in one place. Mobile Pay is required for Cancellation/No-Show Policy. Visit http://www.thecut.co/mobile-pay for more information.
  • Create a custom profile link. Clients who click the link will be taken directly to your profile. No search needed!
  • Invite your clients. Use the invite button from your clients tab to onboard all your clients. Use your address book to text your clients the download link.
  • Request a shareable post/promotional material. Send us an email at promotions@thecut.co. We'll send you a shareable post that you can use to promote your profile on social media. Include your name and delivery address for promotional material for your shop.
  • Visit theStore. Head to http://shop.thecut.co to get the hottest marketing and branding tools! We've got business cards, posters, shirts and hats to help you grow your business.

Our growing community of clients will be able to discover and book with you immediately!

Does the shop owner need to approve usage?

Right now, we focus on empowering each and every individual barber to be able to manage their clientele, schedule and payments. However, we recognize that some shops operate differently. If your shop’s owner actively manages the barbershop, talk to them about theCut to see if we’re a good fit.

How do I find new clients?

Make sure to complete your profile by adding your address, hours, photos, services, and profile picture - then let us handle the rest. Our growing community of clients will be able to discover and book with you immediately.

Barbers with clear, well lit photos from multiple angles showcasing a variety of hair textures get booked with the most. Be sure to have your existing clients leave you great reviews on the app to get noticed more.

Can my clients rate and review me?

Definitely! Once they've completed an appointment with you, they will have the ability to leave a rating and review. In fact, we highly recommend you encourage your clients to do so! Let your clients be your marketing team. People trust people, reviews are a great referral.

Can I create a custom link to share with my clients?

You can create a custom profile link that will direct clients to download the app and immediately display your profile after they sign up. You can find this option in the Settings of the app.

Do I have to confirm all appointments that get requested by clients?

By default, yes you do. This is to ensure that you are available during the date and time the client has requested.

If you rarely find yourself declining appointment requests, you can enable Auto Confirmation from the Booking Preferences Settings in the app.

Can I prevent clients from booking with me last minute?

Absolutely, you can set how far in advance clients must book from Settings > Booking Preferences in the app under Last Minute Booking.

Can I block off specific times or days for emergencies, vacation, or other reasons?

Yes you can. This is as easy as creating an appointment in you calendar. Your availability will be blocked off for any appointments that are created in your calendar. If you’d like to block off a few hours or an entire day, you can do so by creating an appointment in your schedule. When doing so, you’ll have the option to create an all-day event.

Do I receive appointment reminders?

Currently, barbers receive a notification in the morning of how many upcoming appointments they have for that day. Clients that book through theCut receive reminder notifications 2 hours before their upcoming appointment if they’ve enabled notifications from theCut.

Can I contact my clients using the app?

You can send a message to all of your clients at once using the Client Blast feature. Also, you and your clients can message each other under an appointment. Tap on the appointment they had booked and you’ll be able to start a conversation within.

Can I request marketing material for my shop?

Absolutely! Send us an email with your name and shop location at promotions@thecut.co and we'll be happy to send you a promotional package. Also, make sure to add a profile picture, your services, and at least 3 pictures to your profile to get a digital post of your profile made for you to share across social media.

Interested in business cards? Now you can purchase them directly from us at https://shop.thecut.co/ with your profile and shop information printed. We also have a theCut poster for your shop, hats and shirts available.

Will my clients see other barbers on the app?

Yes they will. However, when creating your profile, you can create a custom profile link that will direct clients to download the app and immediately display your profile after they sign up. Clients can also filter through search results by name.

Can I see other barbers on the app and book appointments?

Coming soon! We’re in the process of building out the ability for barbers to view and book with other barbers. We’ll notify our users as that’s ready to be released.

What can I do with my list of clients?

Your list will allow you to keep track of your client’s previous visits. You can store their contact information or any notes that you’d like as well as send your entire list of clients a message with important updates or announcements using the Client Blast feature.

We have much more coming soon!

How can I allow clients to select multiple services?

You can allow clients to book multiple services by enabling it in your Booking Preferences. Clients will then have the ability to select multiple services when booking.

Can I use theCut as a student barber?

Absolutely! theCut is great for barbers just starting out. Track your progression from the start as you start your career. Showcase your best cuts from barbering college and let new clients find you.

Can I sell products through the app?

Coming soon! We're working on rolling out a suite of features to introduce a marketplace experience. Stay tuned! If your a grooming brand related to the industry and would like to get involved, hit us up at info@thecut.co.

Can I sync other calendars (Google, iCal, etc) with theCut?

Unfortunately not at this time. If you really think syncing calendars would make your job a lot easier, let us know at feedback@thecut.co.

Is there a cancellation or no-show policy?

Yes there is! To set up a Cancellation or No-show Policy, you’ll have to have Mobile Pay enabled to accept payments. In order to properly enforce your Cancellation & No-show Policy, you’ll have to require all clients to add their card on file at booking. Once you’ve set your policy, your clients will see your Cancellation & No-show rules.

Just because a client booked an appointment with their card doesn’t mean you have to process the payment. With the checkout process, you still have the option of accepting cash or in shop payments from those clients who prefer it.

Can I set rules for clients booking with me?

Under Booking Preferences in the Settings tab of the app, you can set:

  • Payment Options - Choose to accept either Mobile Pay, In Shop (cash), or both.
  • Auto Confirm - Every appointment requested is automatically confirmed. Notification of your confirmation is sent to your client.
  • Multiple Services - Clients can select multiple services when booking with you.
  • Last Minute Booking - Prevent Clients from booking last minute appointments.
  • Availability Intervals - Set acceptable times for appointments.

Why can’t clients see my profile?

Double check the address you provided to make sure it’s accurate. If you include any extra text in your address field, it may cause errors when being displayed. For example, "Across the street from Denny’s" or adding a phone number in your address.

CLIENTS

Will I receive a reminder for my appointment?

You will receive a reminder 2 hours before your appointment as long as you have enabled notifications for theCut app on your device.

Can I book appointments for myself and someone else?

Yes, you can. Simply book multiple back to back appointments if you need to. Just leave a comment when booking so that the barber knows who the appointment is for.

What if I can't make it to my appointment?

Be sure to cancel the appointment with your barber as soon as you can to avoid any cancellation or no-show fees.

Do I have to download the app to book an appointment?

Yes, we currently do not have a web version. This is something we are considering building soon.

The app allows us to provide extra features that would most likely not be available in a web version like the ability to receive notifications regarding appointments, payments, and comments. Also, with the app, we can offer clients the ability to message their barber, upload pics of their favorite haircuts, get reminders and client blasts from you and more.

PRICING

Is there a monthly fee?

No monthly fee!!!

Is theCut free for barbers?

The app is free to download and use for barbers.

Is theCut free for clients?

The app is free to download and use for clients. Clients may be charged a service fee for any payments made through the app.

MOBILE PAY

What is Mobile Pay?

Mobile Pay makes handling credit card transactions simple and easy. Enabling Mobile Pay as a barber allows clients to tip and pay for their appointments while booking.

As a barber, how can I receive my funds?

You can choose to have your funds deposited directly to your bank or to your Venmo account.

How long does it take for me to receive my funds?

If your deposit method is your bank account, it can take 1-3 business days for your funds to reach your account. Transactions completed over the weekend typically get deposited on Monday or Tuesday.

If your deposit method is Venmo, you should see your funds the same day or the next day.

Why haven't I received the funds from an appointment?

If you haven't received your funds within the timeframe for your deposit method, reach out to us at support@thecut.co and we'll get to the bottom of it. But first, make sure you’ve completed the appointment booked with Mobile Pay.

You have to go through the Checkout process and tap ‘Complete’ on an appointment in order to begin processing the transaction. Completing the appointment tell us that the client had shown up and received a haircut which then triggers the transaction. We recommend you do so while the client is still in the chair in case the transaction fails to process (insufficient funds, inactive card, etc.)

Once the transaction status becomes disbursed, the funds have been transferred to your bank to then be deposited into your account. That process is usually very quick, but it can vary depending on the bank.

How can I update my Mobile Pay information?

If you want to update your Mobile Pay information, email us the new information at payments@thecut.co and we'll make the change for you.

How can I track the money I made from Mobile Pay?

You can track your Mobile Pay appointments in the Settings tab of the app under Mobile Pay. We're working on a suite of features to improve the Mobile Pay experience with analytics, projected earnings, and much more.

Does theCut provide any tax documents?

If the amount disbursed to you through Mobile Pay is more than $20,000 and you have conducted more than 200 transactions, we will to send you a 1099-K form during tax season. However, you can reach out to us at support@thecut.co and we can prepare and income report detailing all of your transactions processed through the app.

Is there a fee associated with Mobile Pay?

A 2.95% processing fee applies to all payments made through the app. In addition, clients are charged a $0.95 processing fee for appointments booked with Mobile Pay.

Why does it show that Mobile Pay is suspended/declined?

For security purposes, in certain situations, we require additional information before we can fully enable Mobile Pay for your account. Usually, a copy/photo of your driver's license will do the trick. You can email it to us at payments@thecut.co. We will reach out to you if we need any more information.

Is the client charged when booking the appointment?

Nope. Clients are not charged until after the time of their appointment once the barber completes the checkout process.

Why did I get a "Failed Disbursement" notification?

The number one cause of this is incorrect banking information. If that's the case, the funds will get deposited once we've updated your account with the correct information. Email the correct information to support@thecut.co. The sooner we have your details, the sooner we’ll get you updated.