Yes, the app is available for download on the iOS App Store and Android Play Store.
Sure! However, the app is optimized for iPhones and Android phones, so some parts may look a bit funny.
The barbers listed on the app have all signed up and have been added to our database. They’ve also entered a valid address for the barbershop they operate in. If you don't see your barber on the app, invite your barber to join our community.
Your data is stored securely on Amazon servers in the US.
theCut is available for download in the US, Canada and in US territories. We're launching soon in other countries. Our Mobile Pay feature is only available to users in the US, for now.
All the time. Our development team is hard at work and we release new features on a regular basis.
We do our best to make sure we are always up and available. If you're ever experiencing any unexpected issues or errors with theCut, reach out to us ASAP. Let us know what exactly you're experiencing. Send a screenshot if possible, and we'll get the problem squared away. All support emails should be sent to support@thecut.co.
Make sure you have allowed theCut app to send you notifications to your device. This is found in the Settings of most devices.
We’ve built theCut specifically for people who are not technology experts! theCut includes free, friendly customer support. If anything is unclear, just contact us at support@thecut.co.
If you're interested in using theCut, but our current service doesn't quite meet your needs, reach out to us! We'd be happy to talk about what potential solutions may exist. You can email us at feedback@thecut.co.
Here are some of the things, we’re working on now. If you have any suggestions for us, let us know at support@thecut.co.
You'll notice a "Forgot Password" link on the log in screen of the app. Once you submit the email address associated with your account, we will email you a link to reset your password.
Reach out to us at support@thecut.co. We can look up your account using some additional information.
We're sad to see you go :( but if you must, reach out to us at support@thecut.co. Let us know what you didn't like and we'll send you on your way.
Email us at support@thecut.co with the email address you signed up with and we will change your account type for you.
Email us at support@thecut.co with the email address you signed up with and we will change your account type for you.
Download the app, sign up, and complete your profile:
Our growing community of clients will be able to discover and book with you immediately!
Right now, we focus on empowering each and every individual barber to be able to manage their clientele, schedule and payments. However, we recognize that some shops operate differently. If your shop’s owner actively manages the barbershop, talk to them about theCut to see if we’re a good fit.
Make sure to complete your profile by adding your address, hours, photos, services, and profile picture - then let us handle the rest. Our growing community of clients will be able to discover and book with you immediately.
Barbers with clear, well lit photos from multiple angles showcasing a variety of hair textures get booked with the most. Be sure to have your existing clients leave you great reviews on the app to get noticed more.
Definitely! Once they've completed an appointment with you, they will have the ability to leave a rating and review. In fact, we highly recommend you encourage your clients to do so! Let your clients be your marketing team. People trust people, reviews are a great referral.
You can create a custom profile link that will direct clients to download the app and immediately display your profile after they sign up. You can find this option in the Settings of the app.
By default, yes you do. This is to ensure that you are available during the date and time the client has requested.
If you rarely find yourself declining appointment requests, you can enable Auto Confirmation from the Booking Preferences Settings in the app.
Absolutely, you can set how far in advance clients must book from Settings > Booking Preferences in the app under Last Minute Booking.
Yes you can. This is as easy as creating an appointment in you calendar. Your availability will be blocked off for any appointments that are created in your calendar. If you’d like to block off a few hours or an entire day, you can do so by creating an appointment in your schedule. When doing so, you’ll have the option to create an all-day event.
Currently, barbers receive a notification in the morning of how many upcoming appointments they have for that day. Clients that book through theCut receive reminder notifications 2 hours before their upcoming appointment if they’ve enabled notifications from theCut.
You can send a message to all of your clients at once using the Client Blast feature. Also, you and your clients can message each other under an appointment. Tap on the appointment they had booked and you’ll be able to start a conversation within.
Absolutely! Send us an email with your name and shop location at promotions@thecut.co and we'll be happy to send you a promotional package. Also, make sure to add a profile picture, your services, and at least 3 pictures to your profile to get a digital post of your profile made for you to share across social media.
Interested in business cards? Now you can purchase them directly from us at https://shop.thecut.co/ with your profile and shop information printed. We also have a theCut poster for your shop, hats and shirts available.
Yes they will. However, when creating your profile, you can create a custom profile link that will direct clients to download the app and immediately display your profile after they sign up. Clients can also filter through search results by name.
Coming soon! We’re in the process of building out the ability for barbers to view and book with other barbers. We’ll notify our users as that’s ready to be released.
Your list will allow you to keep track of your client’s previous visits. You can store their contact information or any notes that you’d like as well as send your entire list of clients a message with important updates or announcements using the Client Blast feature.
We have much more coming soon!
You can allow clients to book multiple services by enabling it in your Booking Preferences. Clients will then have the ability to select multiple services when booking.
Absolutely! theCut is great for barbers just starting out. Track your progression from the start as you start your career. Showcase your best cuts from barbering college and let new clients find you.
Coming soon! We're working on rolling out a suite of features to introduce a marketplace experience. Stay tuned! If your a grooming brand related to the industry and would like to get involved, hit us up at info@thecut.co.
Unfortunately not at this time. If you really think syncing calendars would make your job a lot easier, let us know at feedback@thecut.co.
Yes there is! To set up a Cancellation or No-Show Policy, you’ll have to have Mobile Pay enabled to accept payments. In order to properly enforce your Cancellation & No-Show Policy, you’ll have to require all clients to add their card on file at booking. Once you’ve set your policy, your clients will see your Cancellation & No-Show rules.
Just because a client booked an appointment with their card doesn’t mean you have to process the payment. With the checkout process, you still have the option of accepting cash or in shop payments from those clients who prefer it.
Under Booking Preferences in the Settings tab of the app, you can set:
Double check the address you provided to make sure it’s accurate. If you include any extra text in your address field, it may cause errors when being displayed. For example, "Across the street from Denny’s" or adding a phone number in your address.
You will receive a reminder 2 hours before your appointment as long as you have enabled notifications for theCut app on your device.
Yes, you can. Simply book multiple back to back appointments if you need to. Just leave a comment when booking so that the barber knows who the appointment is for.
Be sure to cancel the appointment with your barber as soon as you can to avoid any cancellation or no-show fees.
Yes, we currently do not have a web version. This is something we are considering building soon.
The app allows us to provide extra features that would most likely not be available in a web version like the ability to receive notifications regarding appointments, payments, and comments. Also, with the app, we can offer clients the ability to message their barber, upload pics of their favorite haircuts, get reminders and client blasts from you and more.
After the free 30 day trial, there is a $20 monthly subscription fee for barbers who wish to continue using PRO. If you downgrade to LITE, there are no monthly fees.
The app is free to download and use for barbers. You will automatically get 30 days of PRO for free. After your trial ends, you can subscribe to PRO for a $20 monthly subscription fee. Otherwise, you may continue to use LITE for free.
The app is free to download and use for clients. Clients may be charged a service fee for any payments made through the app.
If you are a barber looking to focus more on your craft, spend less time managing your business, and gain potential new clients, we highly recommend PRO. If you are just looking to keep your schedule organized, you can start off with LITE. Check out our pricing for a more detailed list of features.
As soon as you sign up for theCut, your free PRO trial begins. You'll have access to all of the PRO features to grow your business. No payment information is required. In your settings, you can manage your subscription at any time, and see how many days left in your trial. Once you've decided that you would like to continue using PRO, you can activate your subscription by putting a payment method on file. You will not get charged until the end of your trial. If you do not put a payment method on file, you will be downgraded to LITE at the end of your trial. You may also downgrade to LITE at any time during your trial.
If you've activated your PRO subscription by putting a payment method on file, you will get charged at the end of your trial. Having an active payment method ensures that you and your clients still get the same great experience.
If you decided not to continue using PRO by not putting a payment method on file, you’ll automatically be downgraded to LITE. Your account will be hidden from search results and your clients will no longer be able to book with you. You can upgrade back to PRO at any time.
If you're currently on the PRO free trial, all you have to do to continue using PRO is put a payment method on file. You will get charged at the end of your trial.
If you're on LITE, you can upgrade to PRO at anytime. You will be asked to provide a payment method and you will be billed for your first billing term.
You can make these changes from the Subscription Portal.
You can change your plan to LITE at anytime:
You can make these changes from the Subscription Portal.
You can pay for your subscription using a valid credit/debit card. You can add/update your payment method from the Subscription Portal.
You can manage your subscription from the Subscription Portal. You'll be able to view your past/upcoming payments, change your subscription, and update your payment method.
We will attempt to charge your payment method on file at the beginning of each billing cycle. If for any reason we are unable to successfully charge the payment method you have on file, you will be notified to update and verify your payment method. We will retry charging the payment method on file throughout the week. If it continues to fail, your account will be downgraded to LITE. You can upgrade back to PRO at anytime by visiting the Subscription Portal.
Mobile Pay makes handling credit card transactions simple and easy. Enabling Mobile Pay as a barber allows clients to tip and pay for their appointments while booking. Mobile Pay is powered by Square.
Your funds will be deposited to the bank account provided when enabling Mobile Pay. You can change this anytime from the Mobile Pay Settings in the app.
Monday - Thursday: For transactions completed before 5pm PT/8pm ET (or your time zone’s equivalent), funds will be available in your linked bank account the next business day. Transactions completed after 5pm PT/8pm ET will be available in your bank account by the second business day.
Friday - Sunday: For transactions completed before Sunday at 5pm PT/8pm ET, funds will be available in your linked bank account Monday. Transactions completed after Sunday at 5pm PT/8pm ET will be available in your bank account Tuesday.
Bank holidays may delay deposit schedules. Deposit times may vary depending on your bank’s processing speeds.
If you haven't received your funds within the timeframe for your deposit method, reach out to us at support@thecut.co and we'll get to the bottom of it. But first, make sure you’ve completed the appointment booked with Mobile Pay.
You have to go through the Checkout process and tap ‘Complete’ on an appointment in order to begin processing the transaction. Completing the appointment tell us that the client had shown up and received a haircut which then triggers the transaction. We recommend you do so while the client is still in the chair in case the transaction fails to process (insufficient funds, inactive card, etc.)
You can update your Mobile Pay information from the Mobile Pay Settings in the app.
You can track your Mobile Pay appointments in the Settings tab of the app under Mobile Pay. We're working on a suite of features to improve the Mobile Pay experience with analytics, projected earnings, and much more.
If the amount disbursed to you through Mobile Pay is more than $20,000 and you have conducted more than 200 transactions, we will to send you a 1099-K form during tax season. However, you can reach out to us at support@thecut.co and we can prepare and income report detailing all of your transactions processed through the app.
A 2.95% processing fee applies to all payments made through the app. In addition, clients are charged a $0.95 processing fee for appointments booked with Mobile Pay.
For security purposes, in certain situations, we require additional information before we can fully enable Mobile Pay for your account. Usually, a copy/photo of your driver's license will do the trick. You can email it to us at payments@thecut.co. We will reach out to you if we need any more information.
Clients are not charged until after the time of their appointment once the barber completes the checkout process, though we do place a pre-authorization hold on the clients card to ensure the funds are available. These pre-authorizations are valid for 7 days.
This means that we were unable to verify your identity with the information you provided. You only have a limited number of attempts to verify your information.
Here are some things to keep in mind as you retry:
The number one cause of this is incorrect banking information. Update your deposit method with the correct banking information to resolve this issue.
Verifying your personal information should take less than a minute in most cases.
Most bank accounts are verified immediately, but this can take up to 3 business days depending on your bank. You may see $0.01 transactions in your bank account. Any payments made with Mobile Pay will be deposited once your bank account has been verified.
Yes you can. Any payments made with Mobile Pay will be deposited once your bank account has been verified