Faqs

Browse our frequently asked questions below.

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General

Why am I not receiving notifications?
What if theCut doesn't exactly meet my needs?
Where is my data stored?
What happens if theCut goes down or the service is temporarily unavailable?
Is theCut available on iOS and Android?
How often do you add new features?
Do I need to be good at technology to use theCut?
How do I redeem a code someone sent me?
Can I use the app on tablets?
Does theCut operate internationally?
How can I save money for taxes?
Are all barbers listed within theCut's directory?

Account

How can I delete my account?
What if I forgot my password?
What if I forgot which email I signed up with?
What if I accidentally signed up as a client?
What if I accidentally signed up as a barber?

Barbers

Will my clients see other barbers on the app?
Why can’t clients see my profile?
What if I work at multiple shop locations?
Is there a cancellation or no-show policy?
What can I do with my list of clients?
How do I start using theCut?
How can I earn rewards for referring other barbers?
How do I get affordable health insurance for Barbers?
How do I find new clients?
How can I offer promotions to my clients?
How can I allow clients to select multiple services?
Does the shop owner need to approve usage?
Do I have to confirm all appointments that get requested by clients?
Do I receive appointment reminders?
Can my clients rate and review me?
Can I sell products through the app?
Can I use theCut as a student barber?
Can I sync other calendars (Google
Can I set rules for clients booking with me?
Can I see other barbers on the app and book appointments?
Can I prevent clients from booking with me last minute?
Can I request marketing material for my shop?
Can I block off specific times or days for emergencies
Can I create a custom link to share with my clients?
Can I contact my clients using the app?

Clients

Is there a fee for cancellations or missing my appointment?
Will I receive a reminder for my appointment?
Can I book appointments for myself and someone else?
How can I earn rewards for referring my friends?
How do I leave a review for a barber?
What if I can't make it to my appointment?
Do I have to download the app to book an appointment?

Pricing

What happens if my payment fails?
What happens when my trial ends?
Is PRO or LITE right for me?
Is there a monthly fee?
Is theCut free for clients?
Is theCut free for barbers?
How does the PRO free trial work?
How can I manage my subscription?
How can I upgrade to PRO?
How can I pay for my subscription?
How can I downgrade to LITE?
Can I receive a discount if my whole shop uses theCut?
Can I receive a discount for using Mobile Pay?

Mobile pay

Why did my Mobile Pay verification fail?
Why haven't I received the funds from an appointment?
Why did my Mobile Pay bank verification fail?
What is Mobile Pay?
What is a pre-authorization?
Is there a fee associated with Mobile Pay?
How long does it take to verify Mobile Pay?
How can I receive my funds?
Does theCut provide any tax documents?
How can I track the money I made from Mobile Pay?
How do I delete my current payment method?
Is the client charged when booking the appointment?

Don’t see the answer to your question? Reach out to us!

Contact us